RMB wins two Digital CX Awards for transaction banking innovation

24 April 2026

RMB wins two Digital CX Awards for transaction banking innovation

RMB has won two accolades at the Digital CX Awards 2026 – Outstanding Digital CX – Cash Management Platform – South Africa, and Outstanding Digital CX – Payments and Collection Services. The honours were awarded by The Digital Banker following a rigorous global evaluation process that assesses financial institutions on the strength of their digital customer experience, and will be presented at the Digital CX Awards gala dinner in Singapore on 23 April.

These awards recognise RMB’s continued investment in digital transaction banking capabilities for corporate clients and highlight RMB’s focus on developing interoperable digital platforms that help corporate clients manage liquidity, payments and collections across increasingly complex treasury environments.

Enhancing liquidity visibility and control

RMB received the Outstanding Digital CX – Cash Management Platform – South Africa award in recognition of its digitally led liquidity management platform, designed to give corporate treasurers clearer, real-time visibility over complex cash structures spanning multiple banks and jurisdictions.

At the centre of the platform is Balance View, which consolidates balances across accounts and supports liquidity optimisation through capabilities such as target balancing, sweeping and notional pooling. The platform integrates with corporate treasury environments through host-to-host channels, SWIFT connectivity, APIs and ERP integrations via Hyphen FACS, enabling straight-through processing and efficient cross-border execution.

Over the past year, RMB has continued to enhance the platform through targeted modernisation, automation and improvements to digital onboarding processes. These enhancements are aimed at reducing operational friction and accelerating turnaround times, helping corporate treasury teams manage liquidity more efficiently across complex and evolving operating environments.

“Corporate treasurers increasingly operate across multiple banking relationships, markets and currencies. Our focus has been on building digital tools that provide real-time visibility and control over liquidity while integrating seamlessly with clients’ existing treasury systems. This recognition reflects the continued investment we are making to enhance efficiency and usability for our clients,” says  Attie Anderson, Head of Liquidity Management for Treasury and Trade Solutions at RMB.

Advancing digital payments and collections capabilities

RMB also received the Outstanding Digital CX – Payments and Collection Services award, recognising its ongoing development of digital payment and receivables designed to support modern corporate treasury operations.

Over the past year, RMB has expanded its real-time payment infrastructure which enable corporates to initiate and receive instant interbank payments. These enhancements include the introduction of Urgent Pay which offers a single integration in various payment rails, including PayShap and Real-time-clearing (RTC), as well as the introduction of Request to Pay.  Alongside this, the bank is continuing to strengthen its Collections capabilities through alternative payment rails, improved verification solutions and analytics-led insights, helping clients drive stronger collection performance and more effective reconciliation.

“Corporate clients expect a payments infrastructure that is fast, secure, well-orchestrated, and easy to consume – enabling payments certainty and automation within their environments. Our focus has been on delivering real-time capabilities for high and low value payments, via rationalised integration points, with routing logic which drives operational efficiency,” says Bradley Shodries, Head of Payments, Receipting and Strategic Solutions at RMB.

These services are supported by interoperable treasury platforms and integrated connectivity across online banking, host-to-host and API channels.  Through these channels clients have choice in how they access secure straight-through processing (STP), giving them greater control over payments and collections across complex operating environments.

“Our suite of collections rails, bolstered by the right complementary solutions that strengthen clients’ origination and optimisation efforts thereby enabling greater certainty of cashflow and enabling efficiency within their treasury operations.” says Shodries. 

Delivering measurable improvements in digital client experience

The Digital CX Awards judging panel noted that RMB’s digital transaction banking platforms demonstrate how disciplined digital execution can strengthen liquidity visibility, operational efficiency and client engagement. This approach is reflected in strong client feedback, with RMB’s digital solutions achieving a Net Promoter Score of 78% among C-suite clients and an overall satisfaction score of 8.9 out of 10.

The recognition highlights RMB’s ongoing focus on developing secure, interoperable and data-driven platforms that support the evolving needs of corporate treasurers and finance teams across Africa.

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