How to prevent identity theft

Never share your personal information on the phone, fax or on social media platforms
Verify all requests for personal information
Store your personal and financial documentation safely
Don't carry unnecessary personal information in your wallet or purse
When destroying personal information, either shred or burn it
Report a stolen or lost ID or driver's licence immediately
Request that sensitive documents be sent via registered or door-to-door mail
Pay attention to account cycles so that you can identify when communications intended for you, have not reached you
Install firewall and antivirus software protection to prevent a computer virus from sending out personal information from your computer
Choose a different PIN for your credit, cheque and debit cards, so that if you lose one, the other cards will still be safe

Do’s and Dont’s

Never give your Online Banking username and/or password to anyone
Never give your One Time PIN (OTP) to anyone
Never share your token with anyone
Never click on links in emails claiming to be from your bank (we never send links in our correspondence)
Always ensure you use the correct URL address for your bank in your browser
Be cautious of company names with web-based email addresses, e.g., junkmail@yahoo.com, @hotmail.com, @gmail.com, @ymail.com.
Review your transactions regularly
Don't expect to be selected as a winner if you haven't participated in the lottery or any competition
When in doubt, notify us
Never save your passwords to your browsers