Frequently asked questions

Everything you want to know about the recruitment process, application submission, personal information security and more.

How does the FirstRand Group recruit staff?
When a position becomes vacant, we initiate the recruitment process by inviting our existing employees to apply. We also check our applicant database for suitable candidates that meet the requirements of the available positions. If we are unable to find a suitable candidate we publish the vacancy on our careers site to external candidates and/or employment agencies.

How do I submit my application online?
The FirstRand Group uses electronic-based recruiting technology as a method to manage the recruitment processes. To be included in our searchable applicant database, please register online and apply for a specific position. You must also ensure that the tick box 'Allowing your Account to be searched' is selected. Please do not send us your CV by email or fax. We will also create a personal space for you on the site where you can update your personal information and monitor the progress of your application.

I have registered on the site, but have forgotten my password. How do I reset it?
Click on the 'Forgot your password' link. Enter the e-mail address that you used to register, and a new password will be e-mailed to that address.

How do I update my personal information?
When you register on our site, we will create a 'My Account' for you. When you acquire additional experience, education or certification, and if your contact details change, please update this on the site. By keeping your personal details up-to-date, FirstRand recruiters will have access to your correct information.

What happens to my personal information once I have registered?
While your personal profile is active on the system, and you have allowed for 'My Account' to be searched, you will be considered for new positions that match your profile. If you have set a 'Search Agent', you will be informed of new positions that meet your criteria, and you may then apply for them. You may also apply for any new jobs that are advertised on the Careers website. The system will recall your information so that you will not have to re-submit your profile – please make sure that if any information has changed since your previous login, you update it. The FirstRand Group has no obligation to consider you for a position unless you have forwarded an application for that specific vacancy.

Why do I have to register?
The registration process creates your account, indicates your personal preferences and records all your personal details. You only have to register once, so that when you apply for any future vacancies, the system recalls your information, saving you time.

I am only interested in applying for one specific position. Do I still have to register?
Yes, you do have to register before applying for a vacancy. You have the option to indicate on your account that you do not want your details to be included in searches for suitable candidates for any other vacancies.

How do I search for a suitable vacancy?
You can conduct a search from the login page by completing certain search criteria and then selecting the search button. All vacancies that match the search criteria will be displayed in a table, indicating the advertisement expiry date. You may click on the job title to see the detailed job description.

How do I apply for a vacancy?
Once you have registered online, the application process should not take more than a few minutes. You may also be asked to complete an on-line assessment/questionnaire specific to the vacancy.

I have applied for a vacancy. When will I receive feedback?
Our communication processes are automated, so there is no need to contact our recruiters to check on the status of your application. Once you have applied for a vacancy, a "Jobs applied for" space will be created, which you may access to check the progress of your application.

What happens if my application is unsuccessful?
All applications are fairly evaluated and all CVs of unsuccessful applicants are retained on a central database for future reference. You can track the status of your application/s on the 'Jobs applied for' link from the login screen.

What employment checks does the FirstRand Group perform?
All our offers for employment are made, subject to satisfactory references (including ITC, qualification and criminal checks) and a clearance from the South African Banking Reds Index. Certain positions could require various other assessments and additional checks to be performed, e.g. Driver's License.

Do you have a graduate scheme?
Yes, we do. Every year RMB recruits a number of graduates. Select the Graduate Development Programme link from the menu to obtain more information.

Does it matter what browser I have to view this site?
Yes, the site has been designed for use with Internet Explorer and Firefox.